You run your business.

We’ll handle the technology.

No matter the size of your business, reliable tech support and smoothly-running systems are essential. Our tech support expertise and 24/7 availability ensure that the hassles of troubleshooting and maintenance are left to the pros, allowing you to leverage the power of technology without any of the stress, and tailored to your needs and budget. Serving Fairfield County, Connecticut and Mohawk Valley, New York for over 20 years.

Technology Management

Remote monitoring and management
Help desk support
24×7 proactive monitoring
Website development, maintenance, and SEO
User training

Our technology management services will provide your business with a full team of remote technicians to address any hardware or software problems that arise, at any hour of the day. Remote management allows us to catch and fix issues before they interfere with your business, and our 24/7 help desk ensures that if you are having problems, you’ll always have somewhere to turn.

Hardware & Software

Wireless, routers and firewalls
Server installation and maintenance
Computer needs analysis & upgrades
Hardware fixes
PC, Mac, iOS, and mobile support

We provide management for all the technology involved in your business, from company-wide servers to mobile phones. Keeping your systems running smoothly and in sync is essential for a modern company, and our behind-the-scenes tech support can handle any hardware issues at any time of the day.

Security & Data Protection

Backup & disaster recovery
Data recovery & hard drive repairs
PCI & HIPAA compliance
E-discovery for litigation
Digital forensics
Secure erasure
Virus protection & removal

The worst nightmare for a small business: data and file loss. We offer a multi-layer backup solution so that when disaster strikes (whether it’s user error, a true catastrophe or anything in between), we have a backup plan for your backup plan. True business continuity, no matter what happens.

We also support litigation and computer forensics, provide secure digital erasure of data, and audit for PCI and HIPAA compliance. When you need an expert to ensure your data is secure, we stand by you.

Cloud Services

Data migration to the cloud
Email migration
Cloud services management

Reduce your infrastructure and maintenance costs while increasing your capacity and scalability. Your information stored securely and accessibly, with world-wide distributed data centers allowing you to share and protect your data with a few clicks. Leave the setup and upgrades to us, so that accessing your essential files from anywhere is never in jeopardy.

Client Help

Emergency contact
Online help chat
24/7 help desk

When something goes wrong, you need help now. Our help desk offers 24/7 support and multiple lines of communication via phone, email, and online chat. Calls are answered in the first minute and 70% of tickets are resolved by your first contact. Get your problem solved and back to work as soon as possible to minimize downtime and distractions.

Our Clients

Little Falls City School District

Syracuse, Rome, Amsterdam, and Little Falls, NY

Reviews

“

We serve global leaders in the private & public sectors and need the best possible throughput and reliability in our systems. Trusted Technologies is a forward thinking partner that gives us the best of what is available today while designing our systems so they are compatible with future technologies as they become available.
Dan O'DonnellO'Donnell Company

“

As our operations grew, our IT challenges also expanded and it became clear that Love146 needed reliable tech support for our CT headquarters. Bringing in the Trusted Technologies team goes down as one of the best decisions we made to solve the hardware and systems challenges we were experiencing. They work professionally and cost effectively, making the complex world of IT infrastructure and support very simple. Trusted Technologies are now a invaluable part of our external IT support team, helping to keep us focused on implementing our mission.
Steve Martin, CEOLove146

“

Trusted Technologies is without a doubt the best technology company we have ever partnered with. Adam is easy to work with, quickly returns calls, listens to your issues and has all the technical expertise needed to correct them. We were about 6 weeks away from completing a long and difficult POS project when we reached out to Adam. He jumped right into the project, corrected issues other companies could not and offered valuable suggestions to avoid future problems. We highly recommend Trusted Technologies for all your IT needs.
Tom & Mary-Kay Novak, OwnersYour Healthy Pet

“

Trusted Technologies is the very best in the tech management arena. They are friendly, professional, and get things done quickly and with great quality. They have served as a critical asset to The Avielle Foundation covering everything from data recovery, to hardware installation, website development and maintenance, and hand-holding as we navigate a complex tech world. Great people and great service!
Jeremy G. Richman, PhD, Founder and CEOThe Avielle Foundation

“

Trusted Technologies brings technical expertise and advice to my business that is invaluable. With them, we feel we have a fully staffed IT department with experts that are always on call.
Fransisco Trejo, PresidentUnicorn Management Consulting

“

Adam Pacchiana is the nicest guy in the business, and is just as knowledgeable as he is friendly and prompt, with a great mind for troubleshooting and offering flexible options for fixing a problem. I recommend him highly.
Scott Wolfman, PresidentWolfman Productions, Inc.

“

Adam at Trusted Technologies is the first person I call when I need tech support. He is extremely knowledgeable and has always been able to help quickly. He explains not only what the issue was, but how he fixed it and I always appreciate Adam’s patience and clarity.
Dione Sordi

Contact.

Contact us today to start a partnership that will allow you to focus on your business and leave the stress of technology management to the experts: Trusted Technologies.

Brookfield, Connecticut: 475.675.0175

Little Falls, New York: 315.508.6200

[email protected]