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Managed IT Services

What We Offer

  • 24/7 help desk Support
  • Remote monitoring and management (RMM)
  • Network operations center (NOC)
  • Website development, maintenance and SEO
  • User training

With Trusted Technologies Managed IT Services, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Using Managed IT services allows you to delegate any of your business’s IT operations to Trusted Technologies as your Managed Service Provider (MSP), whether on a supplemental or full-scale basis. This frees your business from distracting tech problems and allows you to reliably forecast monthly, quarterly, and yearly expenditures on IT services.

In addition to mitigating risk, an MSP gives your business the assurance that our experts are up-to-date on the latest technology to keep your infrastructure working efficiently.

24/7 Help Desk Support

When something goes wrong, you need help immediately. Our Help Desk offers 24/7/365 support and multiple lines of communication via phone, email, and online chat. Calls are answered in the first minute and 70% of tickets are resolved by the first contact. You can get back to work quickly, and minimize downtime and distractions.

Remote Monitoring and Management

By hiring Trusted Technologies as a managed service provider for your business, you will also receive the benefits of our Remote Monitoring & Management services, known as RMM. RMM software works on any of your business computers, workstations or mobile devices to silently detect problems with hardware. Your MSP can then fix the issue remotely, proactively solving problems with your company’s technology before they interfere with productivity. RMM services allow you to cut down on tech issues and IT site visits all in one, saving your business time and money without changing your operations.

NOC: Extend your workforce with deep expertise and 24/7 monitoring

Prepare to get your nights and weekends back. The Trusted Technologies Network Operations Center (NOC) works 24/7/365 for you, monitoring your network and servers for threats, outages and security updates. You can rely on us for proactive server management, product and integration support, project-based work and more.

Website Development, Maintenance, and SEO

Your website is the face of your business online, and you need a reliable resource to keep it working smoothly and looking polished: free from dead links, buggy interfaces, or any problems that would interfere with your customers’ experience. Trusted Technologies can help you improve and maintain your current site, as well as developing new tools and online outlets to promote your business across the web. And with our Search Engine Optimization (SEO) services, you can reach exponentially more customers by maximizing your website with relevant search terms and keywords.

User Training

Whatever the level of technology used by your business, your whole staff needs to be on the same page when it comes to basic programs and processes. With over a decade of experience in technology education, Trusted Technologies specializes in providing comprehensive and approachable training in Google Apps and cloud services, Microsoft and Adobe software, and desktop and mobile operating systems to keep your staff working to their full potential.